Gardeners Petts Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Petts Wood provides gardening and related services to residential and commercial customers. By booking or receiving any service from Gardeners Petts Wood, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the individual, business, or organisation requesting or receiving services from Gardeners Petts Wood.

1.2 Services means gardening, garden maintenance, soft landscaping, clearance, waste removal, or any other work agreed between Gardeners Petts Wood and the Customer.

1.3 Agreement means the contract between Gardeners Petts Wood and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation.

1.4 Site means the garden, land, or premises where the Services are to be provided.

1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in England.

2. Scope of Services

2.1 Gardeners Petts Wood provides a range of gardening and maintenance services within its service area, which typically includes Petts Wood and nearby locations. Availability may vary depending on workload, access, and distance to the Site.

2.2 The specific Services to be provided will be described in writing, usually through a quotation, booking confirmation, or email confirmation, which will form part of the Agreement.

2.3 Gardeners Petts Wood reserves the right to refuse or discontinue any Service where it is unsafe, unlawful, or beyond the scope of its expertise, including but not limited to work at unsafe heights, work involving protected trees or wildlife without appropriate permissions, or work that would breach planning or environmental regulations.

3. Booking Process

3.1 Customers may request a booking by phone, message, or other communication methods as advertised by Gardeners Petts Wood. A booking is not confirmed until Gardeners Petts Wood has provided written confirmation, which may be via text or other written format.

3.2 Quotations are typically based on the information provided by the Customer, and in some cases a site visit may be required before a final quotation can be issued. If the information provided is inaccurate or incomplete, Gardeners Petts Wood reserves the right to revise the quotation or charge for additional work required.

3.3 All quotations are valid for 30 days from the date of issue unless otherwise stated. After this period, Gardeners Petts Wood may revise prices to reflect changes in costs, availability, or other circumstances.

3.4 By accepting a quotation and booking a date, the Customer confirms that they have authority to arrange the Services at the Site and to enter into the Agreement, and that they agree to these Terms and Conditions.

4. Access and Customer Responsibilities

4.1 The Customer must ensure that Gardeners Petts Wood has safe and reasonable access to the Site on the agreed date and time, including access to gates, side entrances, and any necessary parking.

4.2 The Customer is responsible for informing Gardeners Petts Wood of any relevant Site conditions, including uneven ground, ponds, cables, underground services, pets, or any hazards which may affect the provision of Services.

4.3 The Customer must ensure that pets and children are kept safely away from the work area while the Services are being carried out.

4.4 If access is not available at the agreed time or the Site is not ready for work to begin, Gardeners Petts Wood may charge a call-out fee or reasonable waiting time, or may treat the booking as a late cancellation in accordance with the cancellation terms below.

5. Pricing and Payment Terms

5.1 Prices will be confirmed to the Customer in advance, either as a fixed price quotation or as an hourly or daily rate with an estimated duration. All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.

5.2 Unless otherwise agreed in writing, payment is due upon completion of the Services on the day of the visit. For larger projects, Gardeners Petts Wood may require a deposit or staged payments, which will be set out in the quotation or booking confirmation.

5.3 Payment methods accepted will be confirmed directly by Gardeners Petts Wood. The Customer is responsible for ensuring that payment can be made by the agreed method on the due date.

5.4 If payment is not received by the due date, Gardeners Petts Wood reserves the right to charge interest on the overdue amount at the statutory rate allowed under UK law, accruing on a daily basis until payment is made in full.

5.5 Gardeners Petts Wood may suspend or cancel further Services if any invoice remains unpaid after the due date, without prejudice to any other rights or remedies available.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by providing at least 48 hours notice prior to the scheduled start time. Cancellations or rescheduling requests must be communicated in writing where possible.

6.2 If the Customer cancels or requests to reschedule with less than 48 hours notice, Gardeners Petts Wood reserves the right to charge a cancellation fee of up to 50 percent of the quoted price or a minimum call-out fee, whichever is greater.

6.3 If the Customer fails to provide access to the Site on the day of the booking or is not present where required, this may be treated as a late cancellation and a cancellation fee may be charged.

6.4 Gardeners Petts Wood may need to cancel or reschedule Services due to adverse weather conditions, staff illness, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, Gardeners Petts Wood will notify the Customer as soon as reasonably practicable and offer an alternative date. Gardeners Petts Wood will not be liable for any loss arising from such cancellation or delay.

7. Changes to Work and Additional Services

7.1 If the Customer requests changes to the agreed Services or additional work on the day, Gardeners Petts Wood will confirm whether this is possible and, if so, advise of any change to the price and timescale before proceeding.

7.2 Where unexpected conditions are discovered at the Site that significantly affect the work required, Gardeners Petts Wood may stop work and discuss revised pricing or scope with the Customer. If agreement cannot be reached, Gardeners Petts Wood may reasonably charge for the work already carried out.

8. Garden Waste and Environmental Regulations

8.1 Gardeners Petts Wood will handle garden waste in compliance with applicable UK environmental and waste regulations. This may include on-site composting, leaving waste in an agreed location for council collection, or transporting waste for disposal where licensed and agreed.

8.2 Unless expressly included in the quotation, the removal and disposal of garden waste is not automatically included in the price. Any waste removal service will be detailed and priced separately.

8.3 The Customer is responsible for ensuring that any instructions they give regarding waste disposal do not breach local regulations. Gardeners Petts Wood will not carry out any disposal that is unlawful or not in accordance with its licences or obligations.

8.4 Where waste is left on site at the Customer’s request or due to lack of suitable disposal options, the Customer will be responsible for arranging lawful disposal through local council services or licensed waste contractors.

9. Health and Safety

9.1 Gardeners Petts Wood will take reasonable steps to ensure that Services are carried out safely and in accordance with relevant health and safety requirements.

9.2 The Customer agrees not to interfere with tools, machinery, or materials used on the Site and to follow any reasonable safety instructions given by Gardeners Petts Wood.

9.3 The Customer must inform Gardeners Petts Wood of any chemicals, pesticides, or other hazardous substances present in the garden that could affect the safety of workers or the public.

10. Liability and Insurance

10.1 Gardeners Petts Wood will carry appropriate public liability insurance for the Services provided. Details of insurance cover can be made available upon request.

10.2 Gardeners Petts Wood will take reasonable care when providing the Services but will not be liable for any pre-existing damage or for damage resulting from defects in the Customer’s property, structures, or equipment.

10.3 Gardeners Petts Wood will not be liable for minor damage to plants, lawns, or garden features that occurs as a normal and unavoidable consequence of carrying out the agreed Services, such as wear from foot traffic or pruning consistent with horticultural practice.

10.4 Gardeners Petts Wood will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profit, or loss of opportunity arising from the Services or any delay in providing them.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.

11. Complaints and Quality of Service

11.1 Gardeners Petts Wood aims to provide a professional and reliable gardening service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible, ideally within 48 hours of completion.

11.2 Gardeners Petts Wood will investigate any complaint and, where appropriate, may return to the Site to inspect the work. If a fault is found that is attributable to Gardeners Petts Wood, reasonable steps will be taken to put things right at no additional charge.

11.3 The Customer must allow Gardeners Petts Wood a reasonable opportunity to remedy any issues before seeking external contractors or claiming compensation.

12. Property, Plants, and Guarantees

12.1 Any materials, plants, or products supplied and installed by Gardeners Petts Wood become the Customer’s responsibility upon delivery or installation, subject to payment in full.

12.2 Planting services are carried out with reasonable care and skill, but the long-term performance of plants, turf, and lawns depends on factors outside Gardeners Petts Wood’s control, including weather, soil conditions, pests, diseases, and the Customer’s ongoing maintenance.

12.3 Unless expressly stated in writing, Gardeners Petts Wood does not guarantee the survival or performance of living plants or lawns after installation.

13. Data Protection and Privacy

13.1 Gardeners Petts Wood will collect and use personal information about Customers only as necessary to provide Services, manage bookings, and comply with legal obligations.

13.2 Customer details will be kept secure and will not be sold to third parties. Information may be shared with service partners or suppliers only where required to deliver the Services or comply with law.

14. Force Majeure

14.1 Gardeners Petts Wood will not be liable for any failure or delay in carrying out the Services where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, flooding, storms, acts of government, labour disputes, or disruption to utilities or transport.

14.2 In such circumstances, Gardeners Petts Wood may suspend the Services for the duration of the event or agree a revised schedule with the Customer.

15. Amendments to Terms and Conditions

15.1 Gardeners Petts Wood may update these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking or quotation acceptance will apply to that Agreement.

15.2 Updated Terms and Conditions may be made available on request or via the usual communication channels used by Gardeners Petts Wood.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Agreement between Gardeners Petts Wood and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.

17.2 No failure or delay by Gardeners Petts Wood in exercising any right or remedy shall be construed as a waiver of that or any other right or remedy.

17.3 The Agreement is between Gardeners Petts Wood and the Customer. No other person has any rights to enforce any of its terms.

By booking or receiving Services from Gardeners Petts Wood, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.